How to pay off my credit card balance?
- Via funds transfer – the credit card account number for your credit card bill repayments is stated on the credit card statements.
- Via direct debit from your current account with Citi Handlowy or other bank.
- By making cash payment in Citi Handlowy branch or using an ATM with a cash deposit option.
- Via CitiPhone or Citibank Online – the easiest way to pay off your credit card balance if you have a personal account with us.
- By making cash payment e.g. at the post office – you need to fill out the payment form. Please note that the date of payment will be deemed the day when the payment will be credited into the account. Therefore, please make sure you allow enough time for your payment to be credited into the account.
For more information on how you can pay off your credit card balance, please see your credit card statement.
Where can I check my debt balance and find the payment information?
- on the e-statement as well as on the paper statement (if you are late with your credit card balance repayments, you will be locked out of your Citibank Online account – you can change your settings to have the credit card statement sent via e-mail)
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via CitiPhone – you will be put through to our Automated Banker or directly to Payment Services.
Useful phone numbers:
- 22 692 24 40 – one late credit card bill payment
- 22 692 24 98 – two late credit card bill payments
- 22 692 24 28 – three late credit card bill payments
- 22 692 21 22 – terminated credit card agreement
The connection fee according to the current price list of your phone operator.
How to repay my Citibank loan?
- Via direct debit – you authorize us to make automatic repayments of your loan from your personal account kept with us or other bank.
- Via standing order – you authorize the bank of the borrower to transfer the amount of the loan installment payment each month. To set up a standing order, please fill out and submit the form on one business day before the payment due date, at the latest.
- Via funds transfer order – you should submit the order each month to the borrower’s bank.
- Via Citibank Credit Card debit order – you should contact CitiPhone each time you want to order the transaction. The order can be placed on the payment date at the latest. Debiting the credit card account is treated as a cash transaction.
- By making cash payment in Citi Handlowy branch – free of charge for those who have a loan with us.
- By making cash payment e.g. at the post office – you need to fill out the payment form. Please note that the date of payment will be deemed the day when the payment will be credited into the account. Therefore, please make sure you allow enough time for your payment to be credited into the account.
For more information on how you can pay off your Citibank cash loan/loan balance, please contact us via CitiPhone – 24h Phone Customer Service: 801 32 24 84.
Where can I check my debt balance and find the payment information?
- via CitiPhone – you will be put through to our Automated Banker or directly to Payment Services.
Useful phone numbers:
- 22 692 24 68 – one late loan payment
- 22 692 24 99 – two late loan payments
- 42 665 82 34 – three or four late loan payments
The connection fee according to the current price list of your phone operator.
If you have an Overdraft Limit opened in your personal account, this means you have agreed to credit your personal account with your salary every month.
Additionally, according to the Terms and Conditions, if the amount of the funds declared to be transferred into the account has not been specified in the Overdraft Agreement or Overdraft Application, you must then ensure that your account is credited with a minimum of PLN 1,000 per month.
How to pay off my overdraft balance?
- Via funds transfer – the account number for repayments is stated on your statement.
- By making cash payment in Citi Handlowy branch or using an ATM with a cash deposit option.
Where can I check my debt balance?
- on the e-statement as well as on the paper statement (if you are late with your card balance repayments, you will be locked out of your Citibank Online account – you can change your settings to have the credit card statement sent via e-mail)
- via CitiPhone – you will put through to our Automated Banker or directly to Payment Services.
Useful phone numbers:
- 22 692 24 42 – account and overdraft information
The connection fee according to the current price list of your phone operator.
