Banking Security Updates

The Bank sends out to its clients a minimum of once per year the “Statement of Fees” for the Personal Accounts and Savings Accounts, the “Statement of Fees” for the Citibank Credit Cards and the “Annual Statement of Costs and Fees” for the investment products.

The “Statement of Fees” and the “Annual Statement of Costs and Fees” are sent via email or, in case there is no up-to-date email address in the Bank’s system, to the mailing address. For emails, the document is sent from CitihandlowyKorespondencja@citi.com and contains the encrypted attachments. More information about the password is provided in the email message or in case of the “Annual Statement of Costs and Fees”, in a message in Citibank Online.
These documents are sent in connection with the requirements referred to in the Act on Payment Services and present the fees and interest pertaining to your Citi Handlowy products.

The message is sent for information purposes only and does not require any contact with the Bank.

In case you have any questions or concerns regarding the message received from the Bank, please get in touch with us using the “Contact us” section available after you log into Citibank Online, or via CitiPhone.

1. Protect your computer and phone. A good antivirus software with a firewall feature is critical for keeping your computer safe. Also, make sure you have the latest version of your antivirus software, operating system and web browsers.
2. Conduct research. Shop at a trusted site rather than shopping with a search engine. If you use smaller merchants, check their credibility and rates on external websites. No or only few positive comments should be a warning. Pay attention whether the merchant provided its address and phone number.
3. Check if your connection is secure. Check if the URL of the website begins with “https” instead of “http” and look for a padlock icon in the address bar, which indicates the site is more secure and makes it harder for a fraudster to view the information you type. You can click on the padlock icon in the address bar and a pop-up will appear, displaying security certificate information and other significant security details. Most modern browsers display a green lock to indicate a secure connection between your browser and the site you are visiting.
4. Be careful when clicking on links in emails. Look for any typos, changed order of letters in words or combination of two letters that together look like other letter, e.g. “r”+”n” put next to each other look like “m”. Do not open any attachment or link if you are not sure it is from trusted source. If you have any doubts of the site is legitimate, please check with the merchant before you click on the attachment or link.
5. Check available payment methods. Offering only one payment method by a merchant should raise your suspicion. Trusted online merchants offer a minimum of a few online payment methods. Once you finish your shopping, you are asked to select a payment method. If you choose to pay using the transactional platform of your bank, you will be taken to your bank’s website and asked to log on into your account and authenticate to make the payment. Make sure you have been directed to your bank’s real page.
6. Unusual delivery options. If a merchant asks you to pay for the delivery yourself, it should raise your suspicion. Trusted online merchants arrange the delivery on their own and include the delivery cost in the final bill.
7. Save the copy of your orders. It’s always a good idea to keep documentation of your online purchases for any potential return.
8. Once you finished your shopping, sign out. After your shopping is complete, sign out to prevent other persons from unauthorized access to your account or cards.

To find out which version of the operating system you have on your smartphone or tablet, please go to the device Settings -> About phone/tablet. To determine what version of the operating system you have installed on your computer, go to My Computer -> Properties.

If you have one of the above operating system versions on your device, please update your system to the latest version. Remember to use only trusted sources for your updates.