Protect your PESEL number

In the mObywatel application, and also in the district office or city hall, you can block your PESEL number and thus be protected from unauthorized activities, such as a loan taken using your personal data or unauthorized withdrawal of a larger sum of money.

As of June 1, 2024, financial institutions (e.g. banks, including Citi Handlowy) are obliged to verify whether a PESEL number is blocked in the registered of blocked PESEL numbers of the Ministry of Ditigization before concluding certain agreements with their customers. The verification is aimed at preventing scammers from obtaining money using stolen identity.

When will Citi Handlowy verify whether your PESEL number has been blocked?

  • when concluding certain agreements (for more go to the Q&A section),
  • when withdrawing cash at a bank outlet (if the withdrawn amount exceeds three times the minimum wage).

Ensure your own security – update/provide your PESEL number at the bank.

If we have your correct PESEL number, your data are more secure.

Valid PESEL number

  • allows us to check the status of your PESEL number in the register of blocked PESEL numbers, which makes it possible to mitigate the consequences of identity theft when concluding certain agreements and frauds regarding cash withdrawals,
  • ensures that your data are up to date and allows us to inform you of any alarming events,
  • ensures the proper performance of contractual obligations.

How to update/add one’s PESEL number?

  1. If we don’t have your PESEL number you can add it by:
    • submitting a relevant instruction after logging in to Citibank Online
      ( tab Contact > Instructions > Credit Cards > Adding PESEL )
    • via CitiPhone
    • at a Bank Branch

    2. This process was made available on June 28, 2024.

  2. If we have your PESEL number and you wish to update/change it:
    • visit any branch of our bank,
    • bring one of the following documents (original copy) stating your PESEL number: ID, mDowód (mID), passport, residence card or an official confirmation of assigning PESEL,
    • a list of branches and their opening hours can be found on our website > Outlets > Outlets for individual customers.

Q&A



Legal basis: Act of 07 July 2023 on the amendment of certain acts to reduce certain effects of identity theft.
Communiqué of the Minister of Digitization of 31 October 2023.

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