Log on to Social Insurance Institution’s (ZUS)

Electronic Services Portal via Citibank Online

Social Insurance Institution’s (ZUS) Electronic Services Portal is a quick an easy contact channel with Social Insurance Institution that gives you access to your data at ZUS and enables you to settle all your social insurance-related matters online 24/7.

Now you can access the ZUS Electronic Services Portal in a safe and convenient way through your Citibank Online account, without having to visit ZUS or additionally authenticate yourself. Signing on to Citibank Online, selecting e-Administration and clicking "Take me to ZUS Electronic Services Portal" is all it takes to log on to ZUS Electronic Services Portal.

With the Electronic Services Portal you can settle most of your social insurance-related matters online - without having to leave your home . Those who have set up their Electronic Service Portal profile can access information in their ZUS account 24/7, electronically submit documents, all sort of letters and applications. Using the portal you can also arrange your visit to ZUS.


In order to be able to send and receive most of the application forms, letters and any other documents from ZUS, your electronic signature is required. The electronic signature means a qualified certificate or a trusted ePUAP profile that is free of charge

To the bank:

w zakresie:

  • enquiries on how to access the ZUS services after you have logged on to Citibank Online;
  • questions on how the online banking works;
  • issues related to informing of the availability of the ZUS services via Citibank Online, and the access to the services through the bank;
  • Issues related to the Citibank Online login from the ZUS Electronic Services Portal.

In order to submit an enquiry or complaint, please log on to Citibank Online and select the Contact us section.

To ZUS

any issues related to individual features of the Electronic Services Portal:

  • profile set-up;
  • profile login;
  • your Electronic Services Portal profile’s information;
  • way the Electronic Services Portal operates;
  • interpretation of laws or individual situation of the ZUS client;
  • access to the portal.

For information on how to contact ZUS, please click here.

Additional informations