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The email address is not used for correspondence with courts, offices, supervisory authorities.
In the event of a complaint sent to the Bank’s e-mail address, please specify your preferred communication method. We can send our responses via e-mail or by regular mail to the correspondence address provided.

Are you already our client?

Log in to Citibank® Online to get a personalized support.

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Got a question?

Check out our FAQs

Do you need to talk to an expert?

Chat with us

Looking for a branch or ATM?

Check out the nearest location





You know exactly what you are looking for?

Choose one of the options:




Still haven’t found the information you are looking for? Email us or call us.

The email address is not used for correspondence with courts, offices, supervisory authorities.
In the event of a complaint sent to the Bank’s e-mail address, please specify your preferred communication method. We can send our responses via e-mail or by regular mail to the correspondence address provided.

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CitiService

Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.

E-mail address:
citiservice.polska@citi.com

HelpDesk

CitiDirect BE Technical Support

Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.

E-mail address:
helpdesk.ebs@citi.com

Block a card (lost or stolen)

Call to block the card 24h/7
+48 (22) 692 26 62

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Bank's correspondence address for documents and shipments is:


Citi Handlowy
Bank Handlowy w Warszawie S.A.
Client Documentation Zone
ul. Sentorska 16,
00-923 Warsaw








General Information


Bank Handlowy w Warszawie S.A.
ul. Senatorska 16, 00-923 Warszawa
+48 (22) 657 72 00

REGON: 000013037
NIP: 526-030-02-91
KRS: 0000001538
SWIFT CODE: CITIPLPX

Personal Data Protection Officer
Magda Matuszewska

Bank Handlowy w Warszawie S.A.
ul. Goleszowska 6, 01-249 Warszawa
E-mail: daneosobowe@bankhandlowy.pl

Contact for Vendors
Bank Handlowy w Warszawie S.A.
Sourcing and Vendor Management Department
ul. Goleszowska 6
01-249 Warszawa



Bank Handlowy w Warszawie S.A. with headquarters in Warsaw, ul. Senatorska 16, 00-923 Warszawa, entered in the Register of Entrepreneurs of the National Court Register by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, under the number KRS 0000001538; NIP 526-030-02-91; the share capital is PLN 522,638,400; capital has been fully paid up.